Sep 20, 2020  
2020-2021 Catalog 
    
2020-2021 Catalog
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HPR 101 - Customer Service in Healthcare


2 Credit Hour(s) • 30 Contact Hours (Lecture)
Instructs students in customer service theory and techniques specifically in the healthcare arena. This course will discuss therapeutic communication, conflict resolution, and negotiation, as well as employee/employer relations. Exploration of diverse populations and cultural sensitivity will be addressed.



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